Consumers rated Nordstrom the strong leader in customer experience among leading retailers in the Luxury Customer Experience Index (LCEI) survey for Luxury Retailers from the independent New York-based Luxury Institute. Nordstrom ranked first in every component of the LCEI. Barneys and Neiman Marcus were second and third, respectively.
"Nordstrom has great products and stores, as do all the leading luxury retailers," said Milton Pedraza, CEO, Luxury institute. "The difference, as told to us by high net worth consumers, is the enthusiasm, courtesy, trustworthiness and knowledge of its personnel. If you are a luxury brand CEO looking for best practices, our impartial surveys speak directly from the voice of high net worth customers."
Brands rated, in alphabetical order, included: Barneys, Bergdorf Goodman, Bloomingdale's, Brooks Brothers, eLUXURY.com, Neiman Marcus, Nordstrom and Saks Fifth Avenue.