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Considering the elasticity of the term in recent years, defining natural can be a complex task, especially in fragrance and personal care. As Daniel Fabricant, vice president of scientific and regulatory affairs at the Natural Products Association (NPA; www.naturalproductsassoc.org) puts it, “With the term ‘natural,’ especially in personal care, it just seems to be free range. Labels are daunting for consumers, but also for some retail people. The most natural thing in [some companies’] products is the picture of the flower on [the label]. If the independent natural products retailers that have been doing this for years were confused, you can be assured that there was confusion at the mass-market level and across other channels.”
Jack Corley, executive vice president of Trilogy Fragrances, works closely with colleagues such as Burt’s Bees’ chief marketing and strategic officer Mike Indursky, and Aubrey Organics’ general manager Curt Valva, in concert with the NPA, and adds, “When we [Trilogy] sit and talk with customers, they say ‘there are too many standards out there.’ They confuse the natural standards all the time with the organic standards. It’s a constant problem. You have to try and educate them—even the bigger companies. They link the two together. We fully support what these committees are doing on the organic side, but there are just too many standards. Of course organic products have to be natural, but not all natural products are organic. What my customer base has been asking me is:
‘I’m going to come out with this skin cream and I don’t know if it’s as natural as I can get it, but I can’t get foaming agents in the organic world, but I know that some of these foaming agents are made from plant materials—they’re natural, but they’re not regulated under USDA NOP. But I still want to do the best I can to introduce a product that’s good for the consumer. Why can’t I just call it natural?’ ”
This sort of complaint spurred Corley and his colleagues to partner with the NPA in the creation and evolution of a natural standard for personal care. “There’s mass confusion in the organic personal care sector,” he says, “with people trying to figure out what they can and can’t do. And you’ve got to imagine, if you’re a product development person working for a large company, your boss is in your office every day showing you another article he read about the explosion in the organic and natural personal care segment and asking: Where are we on this? And the product development person is sitting there saying, ‘I just don’t know what to do.’ ”
Fabricant explains that the beauty industry cannot simply wait around and miss the boat on the naturals boom. “The consumers, in this day and age, want to drive hybrids, they want to get off petroleum dependence ... they want to do something good for the environment and have a low threshold of tolerance for synthetics. People, whether right or wrong, definitely associate something more positive with something that’s natural as opposed to something that isn’t. All of those [factors] combined to form the perfect storm to the point that ‘natural’ has been misused randomly during the past few years in terms of marketing—even on cans of soft drinks.” Meanwhile, the U.S. Food and Drug Administration has not made a serious move to define the term. “Someone needed to do something because of consumer confusion,” says Fabricant.