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Case Study: Internet Shipping Software Spurs Brand’s Growth

Posted: November 3, 2010, from the November 2010 issue of GCI Magazine.

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According to Surwilo, the DYMO Endicia system was very easy to implement. The company suffered no delays or disruptions during the simple transition as they were online in a matter of days. ACMG began to reap the benefits immediately, especially thanks to the automated delivery address verification system, which enables erroneous addresses to be corrected before the product ships.

“Address verification is a significant advantage—it saves us time and money, but more importantly, gets deliveries to the customer on time,” Surwilo explained. “That helps ensure customer satisfaction and loyalty to our brand.”

DYMO Endicia offerings include batch printing, database integration, hidden postage, SCAN service and bundled features. These services help businesses like Atlantic Coast Media Group succeed with no slow-down of work or productivity, important advantages for fast-moving entrepreneurial enterprises.

Importantly, added Surwilo, the company has benefitted from DYMO Endicia’s stellar customer service capabilities, which were especially appreciated during their rapid growth.

“We were comfortable with DYMO Endicia because their founders were entrepreneurs themselves; they had been there, done that. They understand the issues that small- to medium-sized businesses go through,” he explained. “They have anticipated our needs for growth and have been proactive and responsive throughout our relationship.”

The Results