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THG Q4 & Full-year 2020 Results

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The Group added over 3.5 million new active customers during Q4 2020 alone, with over 10.7 million added during the full year.

THG announced its fourth quarter 2020 fiscal results show a revenue growth of 51% year-over-year. Fiscal year 2021 revenue growth guidance was raised from 30% to 35%. 

THG delivered a Q4 2020 group revenue of £558.7 million, as compared with £370.0 million in Q4 2019. As stated, this represented an accelerated growth rate of 51.0%, up from the Q3 2020 growth rate of 38.7%. 

The Group added more than 3.5 million new active customers during Q4 2020 alone, with 10.7+ million total additions during the full year. 

Fiscal Year 2020

THG Beauty reached £751.3 million in revenue during fiscal year 2020, with group sales hitting £1,612.5 million. In addition, direct-to-consumer online revenue amounted to £1,361.8 million. Ingenuity commerce totaled £19.3 million.

Fiscal Year 2021

In the recent trading update, on Dec. 7, 2020, medium-term revenue guidance was reiterated at a growth of 20% to 25%. On Dec. 29, 2020, THG announced the acquisition of Dermstore.com, with anti-trust approval expected during January 2021. Management now expects FY 2021 revenue growth to be between 30% and 35%, ahead of FY 2020.


Global dermatology company Galderma has partnered with THG Ingenuity to launch its Acnecide D2C UK website. The end-to-end contract will include trading, marketing, logistics, customer services and payment solutions. 

Fragrance brand Creed has agreed to a deal with THG Ingenuity to fully internationalize its digital brand presence across Europe and the UAE, including personalization.

Skin care brand Erborian, part of the L’Occitane Group, is launching a D2C localized site via THG Ingenuity across Spain, with scope to enter additional international markets and expand its global reach.

Matthew Moulding, executive chairman and CEO, said: “I am pleased to report another strong performance through Q4 2020, during what has been a transformational year for THG. Due to the focus and dedication of our rapidly growing global workforce, we have delivered some significant milestones in 2020."