Marchesini Group has published its sixth Sustainability Report, referring to year 2020, drawn up in accordance with the GRI Sustainability Reporting Standards.
Marchesini Group's report covers three pillars: economic-productive, social and environmental sustainability.
Highlights from the economic and production side include:
In 2020 Marchesini saw a consolidation of after-sales support services, in order to continue offering full assistance to customers. A unit called X-Care, set up to manage these services, enabled the remote performance of more than 100 testing procedures.
More than 250 hours of remote service were supplied, thanks to the implementation of Live assistance, Teleservice and MIMO activities.
Marchesini Group also developed and introduced a customer intimacy KPI to measure its ability to generate customer satisfaction.
The group also joined forces with Bologna University to create a tailor-made algorithm for calculating the total cost of ownership, which enables estimation of all direct and indirect costs throughout the entire life cycle of a machine prior to purchase.
In terms of social responsibility:
During the months of forced school closure due to the health emergency, the group provided its employees with a home educator service to support children at home in their remote learning, delivering a total of about 10,500 hours of education.
The group received an award from UNHCR (United Nations High Commission for Refugees) for the employment opportunities within the company offered to two Malian refugees of 23 and 25 years of age.
- Marchesini inaugurated its “Talent Garage”, a project for the selection and education of young people from the local community. One of the keystones of the Talent Garage was the launch of the Master in Business Administration (MBA), in partnership with the Bologna Business School, offered to staff with the aim of training the future managers of the Emilia-Romagna Region’s Packaging Valley.
As for environmental sustainability:
In 2020 Marchesini Group again worked hard to minimize its carbon footprint by reducing rubbish generation and waste and cutting energy use.
The group had also designed machines and lines able to process more recyclable, environment-friendly packaging, implementing automation strategies which allow the use of petroleum-based plastics to be restricted.
All of the goals achieved will be live streamed on the group’s social media channels on July 15, 2021 by Alec Ross, American entrepreneur, author and technology policies expert who worked alongside Barack Obama in 2008.
Marchesini Group chairman Maurizio Marchesini said, “In 2020, we gave our best to conduct our business to remain present and solid in the long term thanks to our constant search for the perfect balance between the resources at our disposal and the challenges of the markets where we operate."