Clean Beauty's 2023 Makeover Should Focus on Education, Functionality and Claims

Consumer education and functional claims can help brands preserve their reputations and stand out from the crowded 'clean beauty' space.
Consumer education and functional claims can help brands preserve their reputations and stand out from the crowded "clean beauty" space.
Tima Miroshnichenko at Pexels

The murkiness of clean beauty is increasingly a legal liability and a competitive challenge. A new analysis points to a need for brands to be transparent and differentiate in order to compete and remain on shoppers' good side.

A recent class action complaint in the U.S. Northern District of New York Court against Sephora USA alleged that the "Clean at Sephora" program was misleading to consumers and took advantage of the vague regulations enforced in the cosmetics industry. 

The suit argued that, with this label, consumers assumed the products were formulated without parabens, sulfates SLS and SLES, phthalates, mineral oils, formaldehyde and others, according to the court document. 

An example in violation of the presumed definitions of clean beauty was offered in the court documentation: "The Saie Mascara 101 contains numerous synthetic ingredients, several of which have been reported to cause possible harms."

The complainant is seeking "monetary, statutory and/or punitive damages and interest; awarding costs and expenses, including reasonable fees for Plaintiff’s attorneys and experts; and other and further relief as the court deems just and proper." (The full court document is available online.)

Whether or not this particular suit succeeds is somewhat beside the point. The key takeaway is that the chasm between industry and consumer ideas surrounding "clean beauty" is significant.

Of course, not all brands agree on what constitutes "clean," nor do retailers, which craft their own definitions (if they define such terms at all). 

The key will be transparency, as Mintel noted back in 2020: "Brands that demonstrate their dependability, transparency and willingness to take action to ensure product safety will be rewarded by consumers." 

The fuzzy concept of clean beauty also creates a challenge for brands to stand out from the pack, particularly as more and more players claim the "clean beauty" term.

A recent Kline report notes that the "U.S. [clean beauty] market grew almost 10% in 2022 and is expected to continue its strong trajectory in the future."

To distinguish themselves, top performers in the sector have focused on efficacy and functional claims, from skin care to body care to makeup.

Brands also found success when they took to Instagram and TikTok to provide ingredient and product education, thereby demystifying individual clean claims. 

Kline concludes, "The increased push toward cleaner and healthier products, coupled with consumers’ demand for newness, efficacy, and innovation, will continue to drive growth in the market. However, as competition is becoming more intense, it is important for brands to understand how to best stand out against each other."

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